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FAQs

What kind of payments do you accept?

We accept payments in cash, credit card and prepaid card (both online and at our desk) and bank transfer paid in advance.

In case of bad sea-weather, what happens? And if I have already paid?

In case of bad sea-weather conditions which do not allow to run the activity in safety, our staff will promptly communicate with you cancelling the activity in advance. We will give you the opportunity to postpone the activity to another day, otherwise we will fully refund your payment.

What’s the hiring schedule and the price list? Do I have to book? What can I rent?

You may hire the equipment during the opening hours of our base (Santa Margherita Ligure and Niasca, Portofino). For rentals of one day or more, you may book the equipment (for hourly rentals, booking is not available). Find out the equipment available for rent and its price list on the Rent page of our website.

Where can I find the pictures of my tour?

Usually we don’t take pictures during the activities. Sometimes it happens that the tour guide does take pictures; in these cases you may find the album of the tour posted on Outdoor Portofino’s Flickr page after a few days.

May I book online without paying?

No, the payment is necessary to conclude and confirm your online booking.

Can I bring the dog on the beach? Can I bring the dog on the kayak/paddle board?

The Municipality issues an annual order prohibiting access to dogs on the beach, usually from May 1st to September 30th. Basically it is not possible to bring the dogs on the kayak/paddle board – especially during the period of prohibition by order – also because of the possible damages that can be caused to sports equipment.