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FAQs

TOURS

In case of bad sea-weather, what happens? And if I have already paid?

In case of bad sea-weather conditions which do not allow to run the activity in safety, our staff will promptly communicate with you cancelling the activity in advance. We will give you the opportunity to postpone the activity to another day, otherwise we will fully refund your payment.

Where can I find the pictures of my tour?

Usually we don’t take pictures during the activities. Sometimes it happens that the tour guide does take pictures; in these cases you may find the album of the tour posted on Outdoor Portofino’s Flickr page after a few days.

RENT

What’s the hiring schedule?

You may hire the equipment during the opening hours of our base (Santa Margherita Ligure and Niasca, Portofino).

What may I rent and how much does it cost?

The equipment available for rent is:

  • single sit-on-top kayak
  • double sit-on-top kayak
  • single sit-in kayak
  • double sit-in kayak
  • stand up paddle boards
  • mega-sup
  • snorkeling equipment
  • bicycle and e-bikes

Visit the Rent page of the website to check out what equipment you may rent in our different outdoor centers and the related costs.

Do I have to (may I) book the equipment for rent?

It’s possible to book the equipment for rentals of one day or more (for hourly rentals, booking is not available).
Visit the Rent page of the website to check out what equipment you may rent in our different outdoor centers and the related costs.

PAYMENT & BOOKINGS

What kind of payments do you accept?

We accept payments in cash, credit card and prepaid card (both online and at our desk) and bank transfer paid in advance.

May I book online without paying?

No, the payment is necessary to conclude and confirm your online booking.

OTHER

Can I bring the dog on the beach? Can I bring the dog on the kayak/paddle board?

The Municipality issues an annual order prohibiting access to dogs on the beach, usually from May 1st to September 30th. Basically it is not possible to bring the dogs on the kayak/paddle board – especially during the period of prohibition by order – also because of the possible damages that can be caused to sports equipment.

Where can I park to reach your base in Portofino (Niasca)?

The area of Portofino has very limited parking areas, especially during summertime. For this reason we suggest reaching us with public transportation or by bicycle (click here to rent a bike or e-bike from Santa Margherita).
Here are some suggestions on how to reach our base in Niasca:

  • Train: The train station of Santa Margherita Ligure/Portofino is reachable from Milan (2 h 30 min), from Genoa (45 min), from Pisa (2 h). You may then continue walking, by bus, boat or taxi.
  • Bicycle: You can easily rent a bike – normal and electric bike – at our outdoor sports center Santa Margherita HUB. Rental of bicycles – and other equipment – is by reservation, contact us to book your equipment!
  • Bus: With the n. 82 line from the train stations of Santa Margherita Ligure or from Rapallo.
  • Walking: From Portofino (approx. 10 min.); from Santa Margherita Ligure (approx. 30-40 min.); from Camogli, through the trails of the park of Portofino.
  • Boat: There are two lines serving the promontory of Portofino. From Santa Margherita Ligure you can reach Portofino with the Consorzio Marittimo del Tigullio. From Genoa, Recco or Camogli, instead, the boat service Golfo Paradiso, embraces the route to San Fruttuoso, from where you can then take the ferries of the Consorzio Marittimo del Tigullio to Portofino.
  • If you really can’t avoid coming by car, you may find a paid parking lot both in Paraggi and in Portofino.

Per proteggere la salute di ciascuno, abbiamo aggiornato le misure di sicurezza per prevenire e contrastare la diffusione del coronavirus. Maggiori informazioni

We have implemented new safety policies to help ensure guest and staff health. Learn more

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