FAQs

You may hire the equipment during the opening hours of our base (Niasca and Portofino).

The equipment available for rent is:

• • single sit-on-top kayak
  • double sit-on-top kayak
  • stand up paddle boards
  • mega-sup
  • snorkeling equipment

Visit the Rent page of the website to check out what equipment you may rent in our different outdoor centers and the related costs.

It’s possible to book the equipment for rentals of one day or more (for hourly rentals, booking is not available).
Visit the Rent page of the website to check out what equipment you may rent in our different outdoor centers and the related costs.

No. Kayaks are available for hire in Portofino and Santa Margherita Ligure. We organize guided tours in Cinque Terre.

In case of bad sea-weather conditions which do not allow to run the activity in safety, our staff will promptly communicate with you cancelling the activity in advance. We will give you the opportunity to postpone the activity to another day, otherwise we will fully refund your payment.

Usually we don’t take pictures during the activities. Check out the photos of our activities on our social channels – you may appear in some shots 😉

We accept payments in cash, credit card and prepaid card (both online and at our desk) and bank transfer paid in advance.

No, the payment is necessary to conclude and confirm your online booking.

Yes, data is transmitted encrypted with an SSL protocol.

In case of cancellation with less than 24 hours notice, 100% of the amount will be charged. In case of cancellation by Outdoor Portofino due to adverse weather and / or sea conditions, no withdrawal will be made.

For group activities (team buildings, schools, etc), a 30% deposit is required to confirm the activity at least three weeks in advance. The customer can cancel free of charge and without penalties up to 5 working days before the activity takes place.
If the customer cancels from 5 days up to the day of the activity, the 30% deposit will be retained. In case of cancellation by Outdoor Portofino due to adverse weather and/or sea conditions, we will try to fix a new date together with the customer or the deposit will be returned.

The Municipality issues an annual order prohibiting access to dogs on the beach, usually from May 1st to September 30th. Basically it is not possible to bring the dogs on the kayak/paddle board – especially during the period of prohibition by order – also because of the possible damages that can be caused to sports equipment.

The area of Portofino has very limited parking areas, especially during summertime. For this reason we suggest reaching us with public transportation or by bicycle.
Here are some suggestions on how to reach our base in Niasca:

• Train: The train station of Santa Margherita Ligure/Portofino is reachable from Milan (2 h 30 min), from Genoa (45 min), from Pisa (2 h). You may then continue walking, by bus, boat or taxi.
• Bicycle: You can easily rent a bike – normal and electric bike – at our outdoor sports center Santa Margherita HUB. Rental of bicycles – and other equipment – is by reservation, contact us to book your equipment!
• Bus: With the n. 82 line from the train stations of Santa Margherita Ligure or from Rapallo.
• Walking: From Portofino (approx. 10 min.); from Santa Margherita Ligure (approx. 30-40 min.); from Camogli, through the trails of the park of Portofino.
• Boat: There are two lines serving the promontory of Portofino. From Santa Margherita Ligure you can reach Portofino with the Consorzio Marittimo del Tigullio. From Genoa, Recco or Camogli, instead, the boat service Golfo Paradiso, embraces the route to San Fruttuoso, from where you can then take the ferries of the Consorzio Marittimo del Tigullio to Portofino.
• If you really can’t avoid coming by car, you may find a paid parking lot both in Paraggi and in Portofino.

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